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IMPORTANT NOTICE ABOUT COGENHOE MEDICATION COLLECTION

Following our Care Quality Commission (CQC) inspection, inspectors highlighted some concerns around safe storage of medication at our remote delivery points and arrangements for collection. They requested we risk assess each individual location to ensure a safe process.

During our risk assessment, we met with the owners of Cogenhoe Post Office Stores. Unfortunately they explained they would be unable to meet the CQC imposed regulations at this time. It is with regret that we, therefore, must withdraw the Medication Collection service from Cogenhoe Post Office Stores.

The Medication Collection service at Cogenhoe Post Office & Stores will stop from

1st August 2019

We have been working hard on a solution and secured an alternative option to allow our Cogenhoe patients to continue to benefit from this valued service. Glenis, our delivery driver, will be available at:

Cogenhoe Village Hall 12:00-13:00 each Thursday

This will allow us to maintain the service for Cogenhoe patients, albeit a more limited one. If medication is not picked up during this time slot, the medication must be returned to Denton Village Surgery for collection.

The other alternative that Cogenhoe patients have is to select from one of our other pickup locations which are continuing to provide this service as normal. These are:

  1. Brafield Post Office, 31 Bedford Road, Brafield-on-the-Green, NN7 1BD (1.6 miles)
  2. Little Houghton Post Office, 52 Bedford Rd, Little Houghton, NN7 1BD (1.9 miles)
  3. Denton Village Surgery (3.3 miles)

We would like to remind patients that this collection service is provided voluntarily and operates on the goodwill of the staff at the collection points. Any concerns, complaints or medication queries should not be directed at the collection point staff but instead patients must contact the surgery and discuss with the Dispensary Team.

Please note, you will be asked to sign for medication on collection. Please remember to request delivery every time you order and notify the Dispensary Team of where you wish to collect from.

Thank you for your understanding and cooperation.

 

CQC Visit

On Tuesday the 2nd April we will be having our visit by the CQC inspectors (Care Quality Commission) They carry out regular checks on health and social care services.  These are comprehensive inspections and are used to make sure services are providing care that's safe, caring, effective, responsive to people's needs and well-led.   Prior to their visit feed back cards are available at the surgery for patients to fill in regarding the services and care provided by the practice. Please ensure you place the feedback cards in the box in the waiting room.   Sometimes the inspectors like to speak with patients of the surgery if you are able to give them some time if you are asked it would be appreciated. A full explanation of the work of the CQC is available on their website www.cqc.org.uk    

Early closing dates for staff training

The Surgery is closed for staff training for the afternoon from 1.00pm on Wednesday afternoons in 2019 16th January, 13th February, 13th March, 3rd April, 15th May, 12th June, 10th July, 11th September, 9th October, 13th November and 4th December. On these afternoon some non - clinical members of staff may be working. They are unable to deal with patient requests or enquiries. If you have a medical emergency or need medical help please call 111 and you will be directed to the most suitable help.