Feedback

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and all other staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.

Aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from The Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

We very much welcome suggestions, complaints, and compliments as these are all valuable in ensuring that we review and develop our services, as well as know what we are doing well for you.

If you find that you have a complaint, please inform the Practice Manager so that we can address your concerns and rectify the matter as quickly as possible. We would always encourage you to contact the practice first should you have a complaint, so that we can try to help you immediately.

We operate a practice complaints procedure as part of the NHS system, and this meets the national criteria.

Nicola Draper – Practice Manager,  Denton Village Surgery, Orchard Lane, Denton, Northampton NN7 1HT

Telephone: 01604 890313