The location of our Medication Collection service has changed. Patients will no longer be able to collect medicine from Cogenhoe Post office. Please read more below.
Following our Care Quality Commission (CQC) inspection, inspectors highlighted some concerns around safe storage of medication at our remote delivery points and arrangements for collection. They requested we risk assess each individual location to ensure a safe process.
During our risk assessment, we met with the owners of Cogenhoe Post Office Stores. Unfortunately they explained they would be unable to meet the CQC imposed regulations at this time. It is with regret that we, therefore, must withdraw the Medication Collection service from Cogenhoe Post Office Stores.
The Medication Collection service at Cogenhoe Post Office & Stores will stop from 1st August 2019
We have been working hard on a solution and secured an alternative option to allow our Cogenhoe patients to continue to benefit from this valued service. Glenis, our delivery driver, will be available at:
Cogenhoe Village Hall 12:00-13:00 each Thursday
This will allow us to maintain the service for Cogenhoe patients, albeit a more limited one. If medication is not picked up during this time slot, the medication must be returned to Denton Village Surgery for collection.
The other alternative that Cogenhoe patients have is to select from one of our other pickup locations which are continuing to provide this service as normal. These are:
- Brafield Post Office, 31 Bedford Road, Brafield-on-the-Green, NN7 1BD (1.6 miles)
- Little Houghton Post Office, 52 Bedford Rd, Little Houghton, NN7 1BD (1.9 miles)
- Denton Village Surgery (3.3 miles)
We would like to remind patients that this collection service is provided voluntarily and operates on the goodwill of the staff at the collection points. Any concerns, complaints or medication queries should not be directed at the collection point staff but instead patients must contact the surgery and discuss with the Dispensary Team.
Please note, you will be asked to sign for medication on collection. Please remember to request delivery every time you order and notify the Dispensary Team of where you wish to collect from.
Thank you for your understanding and cooperation.